Privacy Policy

1. Introduction

Welcome to Lixum ("we," "our," "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lixum.ai (the "Site"), including any other media form, media channel, mobile website, or mobile application related or connected thereto.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name and email address, that you voluntarily provide to us when you use our interactive tools (like the Calendly booking widget, ROI calculator, or our AI-powered chatbot), or when you choose to participate in various activities related to the Site, such as signing up for newsletters.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

Third-Party Service Data

• Firebase (by Google): We use Firebase for backend services including authentication (Firebase Auth) and database storage (Firestore). When you sign up or log in, Firebase handles your credentials securely. We may store your provided name, email address, and authentication status. Data you save using our tools may be stored in our Firestore database.
• Calendly: When you book a discovery call, you provide information directly to Calendly. We receive the appointment details you schedule, which may include your name, email, and any other information you provide. Calendly's use of your information is governed by their privacy policy.
• Vercel: Our website is hosted on Vercel. Vercel may collect analytics data related to your visit, such as IP address and browsing behavior, as described in their privacy policy.

Financial Data

We do not collect any financial information, as all payments and transactions are handled by third-party payment processors.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Provide and manage our services, including the AI-powered tools and analysis.
• Communicate with you regarding your scheduled appointments or inquiries.
• Send you our newsletter, promotional materials, and other information about our services, should you opt-in.
• Analyze usage and trends to improve our website, products, and services.
• Respond to customer service requests and support needs.
• Fulfill and manage any other requests or transactions you make on the Site.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share information we have collected about you in certain situations:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services (Vercel), and customer service (Firebase, Calendly).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Cookies and Tracking Technologies

We may use cookies and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. We leverage the robust security infrastructure of our service providers, like Google Cloud (Firebase) and Vercel. While we and our partners have taken reasonable steps to secure the personal information you provide, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us using the contact information below. We may ask you to verify your identity before responding to such requests.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Lixum, Innovative Solutions
[Your Company Address]
Email: info@lixum.cloud